Frequently Asked Questions

P.I Garcia Street Naval, Leyte, Philippines 6560
https://www.facebook.com/Point-Vape-Hub-2111091662443104/
Every: Monday-Sunday Hour : 2:00PM – 10:00PM Mobile: 0915 964 8516

Shipment Services

For delivery we use courier companies such as LBC Express, JRS Express Shipping times displayed on product pages refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond of our control once it leaves our facilities, It cannot be held liable for late deliveries. We also do not make a refund and do not make any compensation if the courier could not deliver your parcel on time.
With any claims regarding the delivery time or with a request for a refunds/compensations, please contact the courier customer service. We will, however, work with you to ensure a smooth delivery. Shipping process is beyond of our control and depends only on courier’s services.
Shipping and delivery times are calculated in working day. In case of major holidays such as Christmas or National Holidays please expect extra delivery time. We do not ship parcels on weekends and holidays, because courier’s companies do not deliver packages these days. Even if we send the package on Saturday or Sunday, anyway it will leave the courier’s branch only on Monday.
We try to make the delivery process as simple as possible and we are able to send your order either to your home, to your work place or for pick-up at courier’s branch. We can not track every parcel. We only give you a tracking number, the next destiny of the parcel is known to the courier service. Every courier have website, where you can track your package. In cases, where chosen courier’s company not accept any items for shipping, such as liquids or batteries, or your address is out of delivery zone, we reserve for us the right to use another courier’s company.
Also, if your shipping address is out of delivery zone, where impossible to do door-to-door delivery, your package may be delivered to the central office or hub for pick-up. To ensure that your address is available for delivery, please contact the courier company through official channels. We are not responsible and do not make any refunds or compensations due to any mistakes you made when filling out the shipping address. Also, we are not responsible for your absence at this address when the courier arrives.

Product Description

This site attempt is to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by is not as described, your sole remedy is to kindly return it in unused condition.

Product Warranty

We provide a guarantee for all products of the MODS & ATOMIZERS category 1 month from the date of receipt of the goods. The warranty covers cases of failure or breakage of equipment for reasons beyond the control of the user, during use. The warranty does not apply to products with traces of mechanical damage or exposure to liquids, repair or disassembly. Warranty does not apply to leaking tanks, because leaks due to wrong stuff of cotton, not lubricated or damaged o-rings are not a warranty case.

In-correct/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please CONTACT US. In the unlikely event that the product arrives damaged or faulty, please contact us immediately. Provided that you have contacted us first, Point Vape Hub covers for all shipping charges for returning damaged and incorrectly shipped items. Proof including product serial & security code issue description, issue display photo, product issue video are required.
If the reason for the refund is our or factory fault (error, factory defect or other reason independent of you), we will make full refund, including shipping fee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

EXCHANGE & RETURN (money back guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 2 day for exchange or refund. Returns will take approximately 1-2 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer. Items must be not used.
You must contact us and be in receipt of a return authorization before sending any item back. Any product without authorization receipt will not be refunded. If products are altered or modified – warranty and money back guarantee become void period.
The money back guarantee does not cover any batteries and liquids. Shipping back to Pointvapehub.com is paid for by the customer. We are unable to refund you shipping fees.